Business Industry: Food Retail / Hypermarket
Location: Ghana
Reporting to: Operations Manager
Type: Full-time | On-site
Work Schedule: Retail operations aligned with mall hours

Role Overview
The Store Director is the key leadership figure responsible for the overall management of a flagship hypermarket in Accra. This role requires a hands-on operator with deep expertise in fresh product management, a strong commercial mindset, and the ability to embed international retail standards within a new market.

The role encompasses full ownership of store operations, from team leadership and customer experience to P&L performance and fresh category excellence, while contributing to the establishment of a strong culture of quality, service, and operational discipline from day one.

Key Responsibilities

Store Operations Management

• Take full ownership of the store’s commercial and operational performance, including sales, margins, and cost management
• Ensure operational efficiency, store readiness, and compliance with international standards
• Implement and maintain operational standards, procedures, and brand guidelines across all departments

Team Leadership

• Lead, motivate, and develop a diverse team of department managers and frontline staff
• Build a high-performance, customer-centric culture across the store
• Deliver structured training and development programmes aligned with international retail frameworks

Sales & Performance

• Manage store-level P&L including revenue growth, shrinkage control, and cost optimisation
• Monitor KPIs and implement corrective actions to drive performance
• Prepare and present regular performance reports to senior management

Fresh Food Excellence

• Champion excellence across fresh departments (fruits & vegetables, meat, fish, bakery, deli)
• Ensure highest standards of product quality, availability, and presentation
• Drive continuous improvement in fresh category performance and customer perception

Inventory & Stock Management

• Ensure optimal stock levels, product freshness, and availability
• Coordinate with supply chain and procurement teams
• Maintain strict control over inventory accuracy and waste reduction

Customer Experience

• Ensure exceptional customer experience across all store touchpoints
• Handle escalations professionally and implement service improvement initiatives
• Monitor customer satisfaction and drive loyalty initiatives

Visual Merchandising & Standards

• Maintain brand and merchandising standards
• Ensure optimal product presentation and store layout

Compliance & Governance

• Ensure compliance with food safety, health & safety, and local regulatory requirements
• Conduct regular audits, floor walks, and performance reviews
• Maintain operational discipline and reporting accuracy

Candidate Profile

Experience

• Bachelor’s degree in Business, Retail Management, Food Science, or a related field
• Minimum 8-10 years of retail management experience, preferably in hypermarket or supermarket environments
• Strong expertise in fresh product management is essential
• Experience within an international retail brand or franchise environment is required

Key Competencies

• Strong leadership and team development capabilities
• Deep understanding of fresh food operations and merchandising
• Strong commercial awareness and hands-on P&L management
• Excellent organizational, communication, and problem-solving skills
• Ability to operate in a fast-paced, evolving retail environment
• Adaptability and cultural awareness

Languages

• English required
• French preferred

Benefits

• Accommodation: Provided by the company
• Transportation: Provided by the company
• Medical Insurance: Provided by the company
• Bonus & Commission: Applicable based on performance and results
• Additional: Expatriate package as per company policy

Additional Considerations

• Immediate availability is highly desirable