Business Industry: Integrated Coastal Development / Mixed-Use Destination / Town Services
Work Type: On-site – Montenegro
Reports To: Board / Group Chief Executive Officer
Languages: English required, Montenegrin preferred
Preferred Experience: Exposure to high-end destination management, hospitality-led communities, mixed-use developments, or master-planned towns; Gulf region exposure is an advantage

Position Overview

The Chief Executive Officer – Town Services is a senior executive leadership role responsible for the strategic direction, commercial performance, and operational excellence of the Town Services Business Unit across a large-scale, mixed-use coastal destination.

The role provides unified leadership across commercial and operational service ecosystems, ensuring seamless integration between revenue-generating assets and municipality-style services. This includes oversight of community operations, infrastructure coordination, utilities, mobility, public realm, customer experience, and commercial assets such as marina, retail, sports, and leisure.

The CEO plays a critical role in protecting and enhancing the destination’s long-term asset value, reputation, and livability, while delivering a premium experience to residents, homeowners, tenants, guests, and visitors.

Key Responsibilities

1. Strategic Leadership & Vision

• Define and execute the overarching strategy for the Town Services BU, aligned with the masterplan, financial objectives, and long-term development roadmap
• Integrate commercial and operational strategies into a cohesive, service-led business model
• Contribute to corporate strategy as a member of the executive leadership team
• Translate market insights, performance data, and stakeholder feedback into transformation initiatives

2. Business Planning & Performance Management

• Lead annual business planning, budgeting, and forecasting across all service lines
• Establish and monitor KPIs, SLAs, and performance dashboards across commercial and operational activities
• Implement structured reporting frameworks to ensure visibility to Board and Executive Committee
• Drive scalability and long-term sustainability of Town Services operations

3. Commercial & Revenue Management

• Oversee full commercial strategy across revenue-generating assets (e.g., marina, retail, sports, leisure, real estate components)
• Drive pricing, leasing strategy, tenant mix optimization, and revenue growth
• Ensure robust contract lifecycle management, compliance, and risk mitigation
• Lead negotiations and execution of high-value commercial agreements

4. Operations & Service Delivery

• Provide executive oversight of all town services including:
  • Community operations & municipality services
  • Utilities and infrastructure coordination
  • Security, emergency, and field services
  • Public realm, mobility, and environmental services
• Ensure delivery of premium international standards in service quality, safety, and presentation
• Drive continuous improvement in operational efficiency, procurement, and service integration
• Ensure readiness and smooth transition of newly delivered assets into operations

5. Resident, Guest & Community Experience

• Champion a customer-centric and community-driven service culture
• Oversee resident relations, service request management, and communication platforms
• Ensure seamless experience across residential, hospitality, retail, and leisure ecosystems
• Support the creation of a vibrant, high-quality living and destination environment

6. Infrastructure, Facilities & Public Realm

• Ensure effective integration between Town Services and the built environment
• Oversee performance of roads, utilities, public spaces, signage, and shared assets
• Implement lifecycle maintenance frameworks and asset management standards
• Maintain high standards of public realm and destination presentation

7. Governance, Compliance & Risk

• Establish governance frameworks, policies, and operational controls across all BU activities
• Ensure compliance with local regulations, HSE standards, and internal policies
• Monitor contractual compliance and service provider performance
• Lead crisis management, risk mitigation, and business continuity planning

8. Financial Management & Value Creation

• Own full P&L responsibility for the Town Services BU
• Ensure cost efficiency while maintaining premium service standards
• Identify opportunities for optimization, productivity gains, and long-term value creation
• Support financial processes including utilities billing and cost allocation

9. Stakeholder Management

• Build and maintain relationships with:
  • Residents, homeowners, and tenants
  • Investors and Board members
  • Government authorities and municipalities
  • Commercial partners and service providers
• Act as the primary escalation point for complex operational and commercial matters
• Represent the organization in high-level external engagements

10. Leadership & Organizational Development

• Lead and develop a high-performing, multi-disciplinary organization
• Directly manage senior leaders across commercial and operational functions
• Foster a culture of performance, accountability, and continuous improvement
• Drive talent development, succession planning, and organizational capability building

Qualifications & Experience

Education

• Bachelor’s degree in Business, Engineering, Real Estate, Hospitality, or related field
• MBA or equivalent postgraduate qualification preferred

Experience

• Minimum 15 years of progressive leadership experience, including 10+ years in senior executive roles
• Proven track record managing complex, multi-asset environments combining commercial and operational functions
• Experience within:
  • Mixed-use developments
  • Integrated resorts / coastal destinations
  • Hospitality-led communities
  • Large-scale property or infrastructure operations
• Strong P&L ownership and experience driving revenue growth and operational efficiency
• Experience reporting to Board level and operating within structured governance frameworks

Core Competencies

• Strategic Leadership & Execution
• Commercial Acumen & Revenue Optimization
• Destination / Community Operations Expertise
• Service Excellence & Customer Experience
• Infrastructure & Public Realm Oversight
• Governance, Risk & Compliance
• Financial Management & Performance Orientation
• Stakeholder Management & Executive Presence
• Transformation & Change Leadership
• Team Leadership & Organizational Development
• Crisis Management & Operational Resilience

Candidate Profile

The ideal candidate is a commercially astute and operationally rigorous executive, capable of leading a complex destination ecosystem where service excellence, infrastructure coordination, and revenue performance intersect.

He/she brings a strong balance between strategic vision, execution discipline, and stakeholder sophistication, with the ability to operate effectively in a high-profile, multi-stakeholder environment.

Additional Notes

• Exposure to the GCC region is considered a strong advantage
• Experience in luxury, waterfront, or master-planned destinations is highly desirable
• Compensation package will be discussed at a later stage