Business Industry: Retail / Hypermarket Operations
Location: Accra, Ghana
Reporting To: ERP Project Lead / Operations Director / Finance & Systems Director
Type: Full-Time
Work Type: Hybrid
Travel Requirement: Required / Ready to Travel

Role Overview

The Odoo Functional Super User & Trainer will play a critical operational role in supporting a major ERP deployment within a high-volume hypermarket environment in Accra.

This position requires a highly dynamic, detail-oriented, and hands-on professional capable of ensuring operational continuity, successful ERP adoption, and transaction accuracy across retail stores, warehouses, cashier operations, and back-office functions during and after the Odoo implementation and go-live phases.

The operational environment includes:

• Large product catalogs and thousands of active SKUs
• Heavy daily inventory movements and stock transfers
• Multiple concurrent Point of Sale (POS) users
• Fast-paced cashier operations
• Real-time inventory, accounting, and reconciliation activities

The selected candidate will serve as the operational bridge between end-users, management, and the ERP implementation team, ensuring accurate system usage, strong operational readiness, effective staff training, and overall process integrity under high-volume operational pressure.

The role requires flexibility for travel and operational support across different stores, warehouses, or operational sites across Ghana, when needed.

Key Responsibilities

POS Operations & Functional Support

• Act as the primary on-site functional support resource for cashier and retail operations teams.
• Troubleshoot real-time POS operational issues including:
  • POS session synchronization errors
  • Offline/online synchronization conflicts
  • Payment reconciliation discrepancies
  • Session validation issues
  • Transaction inconsistencies
• Support and troubleshoot retail hardware integrations including:
  • Barcode scanners
  • Thermal receipt printers
  • Weight scales
  • IoT-connected retail devices and peripherals
• Ensure smooth and uninterrupted POS operations during peak retail hours.

Inventory Monitoring & Stock Integrity

• Monitor high-frequency inventory transactions and stock movements across multiple warehouse and retail locations.
• Ensure accurate synchronization between:
  • POS transactions
  • Physical stock levels
  • Odoo stock movements
  • Accounting and stock valuation entries
• Investigate and resolve:
  • Inventory discrepancies
  • Duplicate stock movements
  • Stock-out inconsistencies
  • Internal transfer anomalies
  • Traceability and reconciliation issues
• Support inventory accuracy and operational stock visibility at all times.

Functional Training & User Readiness

• Conduct intensive role-based Odoo training sessions for:
  • Cashiers
  • Warehouse teams
  • Supervisors
  • Store management
  • Back-office users
• Create and simulate realistic operational scenarios within staging and sandbox environments.
• Train users on handling operational exceptions including:
  • Mid-transaction voids
  • Price discrepancies
  • Weight mismatches
  • Discount applications
  • Split-payment processing
  • Returns and exchange procedures
• Support user adoption and ensure operational confidence before, during, and after go-live.

Daily Reconciliation & Closing Controls

• Support end-of-day operational closing activities and validation procedures.
• Review and reconcile discrepancies between:
  • Physical cash and card collections
  • POS reports
  • Odoo ledger postings
  • Accounting entries
• Assist floor managers and finance teams in identifying and correcting reconciliation issues prior to POS session closure and validation.
• Ensure compliance with operational and financial control procedures.

Master Data Management

• Maintain and validate master data accuracy across the ERP system including:
  • Product SKUs
  • GS1 barcodes
  • Units of measure
  • Vendor records
  • Pricing structures and pricing tiers
  • Product categories
• Ensure data integrity to avoid operational disruptions at POS and warehouse levels.
• Support ongoing data quality monitoring and process discipline.

ERP Coordination & Operational Support

• Coordinate closely with ERP consultants, developers, finance teams, operations teams, and warehouse management.
• Escalate system issues when required and participate in:
  • Functional testing
  • User Acceptance Testing (UAT)
  • Process validation
  • Operational testing
  • Post-go-live stabilization activities
• Assist in improving operational workflows and ERP utilization efficiency.

Required Qualifications & Experience

• 2 to 3 years of hands-on functional experience with Odoo ERP.
• Strong experience with Odoo versions v17 to v19 is highly recommended.
• Strong functional exposure to:
  • Odoo POS
  • Inventory / Stock
  • Accounting / Invoicing modules
• Proven experience within:
  • Hypermarkets
  • High-volume retail environments
  • Multi-location retail operations
• Experience supporting environments with 15+ concurrent POS users.
• Strong understanding of retail operational workflows, inventory movements, and stock reconciliation processes.
• Hands-on experience with retail hardware integrations and troubleshooting.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Ability to work effectively under pressure within fast-paced operational environments.
• Excellent communication, coaching, and end-user training skills.
• Strong operational discipline and attention to detail.
• Willingness and readiness to travel when operationally required.

Technical Skills

• Odoo ERP Functional Administration
• POS Operations & Troubleshooting
• Inventory & Warehouse Operations
• Retail Process Management
• Reconciliation & Cash Closing Controls
• Retail Hardware Integration
• Barcode & GS1 Standards
• Multi-Branch / Multi-Location ERP Operations
• User Training & Change Management
• Data Validation & Master Data Governance
• Inventory Traceability & Stock Movement Analysis

Preferred / Nice-to-Have Experience

• Experience migrating retail operations from legacy ERP systems such as:
  • SAP
  • Microsoft Dynamics
  • Oracle Retail
  • Other enterprise retail systems
• Exposure to:
  • Odoo multi-company environments
  • Store-level or branch-level isolation structures
  • Retail accounting and stock valuation methodologies
• Previous experience supporting ERP go-live or stabilization projects within hypermarket operations.
• Understanding of warehouse segregation and operational controls within large retail environments.

Behavioral Competencies

• Highly organized and operationally disciplined
• Calm and solution-oriented under pressure
• Hands-on and proactive approach
• Strong interpersonal and coaching skills
• High adaptability within changing operational environments
• Strong sense of accountability and ownership
• Ability to manage multiple operational priorities simultaneously
• Customer-service and operational excellence mindset

Additional Information

• The role requires strong on-site operational involvement during ERP deployment and stabilization phases.
• Flexibility to work extended operational hours during go-live periods may be required.
• Previous experience within high-volume hypermarket operations is strongly preferred.
• The selected candidate should be comfortable operating within a fast-growing and highly dynamic retail environment in Accra.

Expatriate Package & Benefits

• Competitive salary package based on experience
• Accommodation provided
• Transportation provided
• Annual flight ticket to home country
• Comprehensive medical insurance
• Work visa and residency fully covered
• Relocation support including flight ticket and onboarding assistance
• Performance-based incentives
• Exposure to a large-scale, multi-site retail operation operating under international standards